Terms and Conditions

1. Definitions

In these Terms and Conditions:

• “Touch IT,” “Touch IT Solutions,” “we,” “us” and “our” refer to Touch IT Solutions.
• “Website” refers to touchit.com.bd.
• “Customer,” “you” and “your” refer to the person or organization accessing our website or purchasing a product or service.
• “Product” refers to any item listed, quoted or sold by Touch IT Solutions.
• “Service” includes consultation, site surveys, installation, configuration, maintenance and technical support.
• “Order” refers to a request to purchase a product or service from us.

2. Eligibility

You must be at least 18 years old or legally capable of entering into a binding agreement to place an order. If you place an order on behalf of a business or organization, you confirm that you have authority to accept these terms on its behalf.

3. Use of the Website

You may use this website only for lawful personal or business purposes. You agree that you will not:

• Provide false, incomplete or misleading information;
• Place fraudulent, speculative or unauthorized orders;
• Attempt to gain unauthorized access to the website or its systems;
• Introduce viruses, malicious code or any technology that could damage or disrupt the website;
• Copy, scrape, reproduce or commercially exploit website content without written permission;
• Use the website in a way that violates applicable laws or the rights of another person.

We may restrict or suspend access when we reasonably believe that the website is being misused or these terms have been violated.

4. Product Information

We make reasonable efforts to present accurate product names, specifications, images, prices, warranty information and availability. However, website information may occasionally contain errors or become outdated.

• Product images are provided for illustration and may differ slightly from the delivered product, packaging or accessories.
• Colours may appear different depending on your screen or device.
• Manufacturers may change specifications, packaging or included accessories without prior notice.
• Compatibility information should be verified before placing an order.

If a specific feature, accessory, version or compatibility requirement is important to you, please confirm it with our team before ordering.

5. Prices and Availability

Unless stated otherwise, prices displayed on the website are in Bangladeshi Taka (BDT). Prices may change without prior notice because of supplier pricing, exchange rates, taxes, promotions or market conditions.

Adding a product to your cart does not reserve the product or guarantee its price. The applicable price and availability will be confirmed when our team processes your order.

If a product is listed with an incorrect price or description, we may correct the error before dispatch. We will contact you and allow you to accept the corrected information or cancel the affected order.

Promotional prices, discount codes and special offers may be subject to separate conditions, limited availability and specified validity periods. Unless expressly stated, offers cannot be combined.

6. Orders and Confirmation

Submitting an order through the website is an offer to purchase; it does not automatically mean that we have accepted the order. An order is confirmed only after we verify relevant details, which may include:

• Product availability and current price;
• Customer name, phone number and delivery address;
• Payment or advance-payment requirements;
• Delivery location and applicable delivery charge;
• Installation or configuration requirements, where applicable.

We reserve the right to refuse or cancel an order for legitimate reasons, including unavailable stock, incorrect pricing, incomplete customer information, suspected fraud, payment failure, delivery restrictions or circumstances beyond our reasonable control.

Where payment has already been received for an order that we cannot fulfil, the eligible amount will be processed according to our Refund and Return Policy.

7. Payments

Available payment methods may include cash, mobile financial services, bank transfer and supported online payment methods. Payment options may vary depending on the product, order value and delivery location.

• Cash on Delivery may be available only for selected products and locations.
• Full or partial advance payment may be required for high-value, special-order, customized or courier-delivered products.
• Bank, payment-gateway or transaction charges may apply where disclosed.
• An order may remain unconfirmed until the required payment is successfully received and verified.

Customers must make payments only to accounts or payment numbers officially provided by Touch IT Solutions. Please retain the invoice, payment receipt and transaction reference.

We are not responsible for payments sent to an incorrect or unauthorized account because the customer relied on information not provided through our official channels.

8. Delivery and Store Pickup

We deliver selected products across Bangladesh. Deliveries within Dhaka may be completed through our own delivery service or a designated courier. Deliveries outside Dhaka are generally completed through third-party courier services.

• The usual estimated delivery time is approximately 1–3 working days after order confirmation.
• Delivery times are estimates and may vary because of stock, destination, weather, public holidays or courier operations.
• Delivery charges depend on the product’s size, weight, value, destination and handling requirements.
• Additional loading, carrying or transportation charges may apply to oversized products or locations with special access requirements.
• Delivery and courier charges are generally payable by the customer unless a promotion expressly states otherwise.

The customer is responsible for providing a complete and accurate address and an active phone number. Additional charges caused by an incorrect address, repeated delivery attempt or refused delivery may be payable by the customer.

Store-pickup orders must be collected from the specified showroom within the communicated reservation period. Advance payment may be required to reserve certain products.

Please read our complete Online Delivery Terms for further information.

9. Receiving and Inspecting Products

Before accepting a delivery, check the external packaging and confirm that the shipment is addressed to you. We strongly recommend recording a continuous unboxing video that clearly shows:

• The sealed courier package;
• The shipping label;
• The opening of the package;
• The delivered product and its physical condition;
• All accessories and items included in the box.

If you receive an incorrect, physically damaged or potentially non-genuine product, notify us within 24 hours of delivery. An unboxing video, invoice, packaging and supporting photographs may be required.

Do not install, activate, modify or continue using a disputed product before contacting us, as doing so may affect return eligibility.

10. Installation and Professional Services

Installation, configuration, site survey, cabling and technical support are separate services unless expressly included in the product price or written quotation.

Service charges may depend on the number of devices, system design, cable length, installation height, site condition, travel requirements and required materials.

The customer is responsible for:

• Providing safe and reasonable access to the installation site;
• Obtaining any required building, landlord or organizational permission;
• Providing suitable electricity, internet and supporting infrastructure where required;
• Informing our team about concealed wiring, pipes or structural risks;
• Backing up important data before software, storage or networking work.

Additional work or materials not included in the original quotation may require customer approval and additional payment.

Project quotations are valid for the period stated in the quotation. Changes to scope, quantity, location or site conditions may result in a revised quotation and completion schedule.

11. Warranty

Warranty coverage varies by product, brand, supplier and manufacturer. Touch IT Solutions generally provides a seven-day replacement warranty for eligible manufacturing defects, subject to inspection and the applicable warranty conditions.

A warranty claim generally requires:

• The original sales invoice or cash memo;
• The original product box and packaging;
• All included accessories;
• An intact serial number and warranty sticker;
• A clear description of the reported problem.

Warranty may not cover problems caused by:

• Physical damage, accident, misuse or negligence;
• Liquid, moisture, fire, lightning or electrical damage;
• Incorrect installation or incompatible equipment;
• Unauthorized repair, alteration or opening of the product;
• Removed, damaged or altered serial numbers or warranty stickers;
• Normal wear and tear or consumable components;
• Software, passwords, customer data or third-party services.

A general warranty claim may take approximately 2–4 days after inspection. A manufacturer or brand warranty claim may take approximately 3–4 weeks. These periods are estimates and can vary depending on parts and service-center availability.

Unless otherwise agreed, transportation or courier costs associated with a warranty claim are payable by the customer.

Please read the complete Warranty Policy.

12. Returns, Cancellations and Refunds

Returns and refunds are accepted only when the applicable requirements in our Refund and Return Policy are satisfied.

• Incorrect, damaged or potentially non-genuine products must be reported within 24 hours of delivery.
• Change-of-mind returns may be considered only if the product remains unused, unopened and in its original sealed condition.
• Opened, activated, installed, altered or used products are generally not returnable for a change of mind.
• Returned products are subject to inspection before approval.
• Delivery and return-shipping charges are generally non-refundable.
• Approved refunds normally require 7–14 working days to process.
• Bank or card-provider processing times may extend the time required for funds to appear in the customer’s account.

To cancel an order, contact us before the product is dispatched. Cancellation may not be possible after dispatch or after a special-order, configured or customized product has been processed.

Please read our complete Refund and Return Policy.

13. Customer Accounts

If you create an account, you are responsible for keeping your password confidential and ensuring that your account information remains accurate. You must notify us promptly if you suspect unauthorized use of your account.

You are responsible for activities carried out through your account unless they resulted from a security failure directly attributable to us.

14. Intellectual Property

Unless otherwise stated, the website’s design, text, graphics, logos, photographs, videos and other original content belong to Touch IT Solutions or are used with permission.

Brand names, product names, trademarks and product images belonging to manufacturers remain the property of their respective owners.

You may view and print website content for personal, non-commercial purposes. You may not reproduce, republish, sell, modify or commercially use our content without prior written permission.

15. Third-Party Services and Links

The website may contain links to manufacturers, payment providers, courier companies, social-media platforms or other third parties. These services are governed by their own terms and privacy practices.

We are not responsible for the availability, content, security or independent actions of third-party websites and service providers, except where responsibility cannot legally be excluded.

16. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any right or liability that cannot lawfully be excluded under the laws of Bangladesh.

To the extent permitted by applicable law, Touch IT Solutions will not be liable for indirect, incidental or consequential loss resulting from:

• Improper installation, operation or maintenance by the customer;
• Use of incompatible hardware, software or accessories;
• Loss of data, passwords, recordings or business opportunity;
• Internet, electricity, mobile-network, cloud-service or third-party-platform failure;
• Manufacturer service-center delays;
• Customer failure to follow product instructions or safety guidance.

Security and surveillance products are intended to reduce risk, but no system can guarantee complete prevention of theft, intrusion, damage, equipment failure or other security incidents.

Where permitted by law, our total liability relating to a product or service will not exceed the amount paid to Touch IT Solutions for the affected product or service.

17. Events Beyond Our Control

We will not be responsible for delays or failure caused by events reasonably beyond our control, including natural disasters, severe weather, fire, flood, epidemic, civil disturbance, transport disruption, courier delay, import restriction, government action, power failure, internet outage or supplier interruption.

When such an event occurs, we will make reasonable efforts to notify affected customers and resume performance as soon as practical.

18. Privacy and Customer Information

We may collect information required to process orders, deliver products, provide services, prevent fraud and communicate with customers. This may include your name, phone number, email address, billing information and delivery address.

Relevant information may be shared with payment processors, couriers, installation teams or service centers only when reasonably necessary to complete your order or provide requested support.

Customers must not submit another person’s information without lawful authority or permission.

19. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our products, services, policies or legal requirements. Updated terms will be published on this page with a revised “Last updated” date.

Terms applicable to an accepted order will generally be those in effect when the order was confirmed, unless a change is required by law or agreed with the customer.

20. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the applicable laws of Bangladesh.

If a dispute arises, both parties should first attempt to resolve it through good-faith communication. If the dispute cannot be resolved, it will be handled by the courts or other competent authorities of Bangladesh, subject to applicable consumer-protection law.

21. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

22. Entire Agreement

These Terms and Conditions, together with the applicable invoice, quotation, warranty terms, delivery terms and refund policy, form the agreement between Touch IT Solutions and the customer concerning the relevant product or service.

If a written project quotation or agreement contains terms that conflict with this page, the specifically agreed written terms will apply to that project to the extent of the conflict.

23. Contact Information

If you have questions about these Terms and Conditions, please contact: