Find answers to common questions about ordering, payment, delivery, installation, warranty and after-sales support from Touch IT Solutions. If you need further assistance, please contact our support team.
Touch IT Solutions provides CCTV cameras, DVRs and NVRs, access control systems, biometric attendance devices, smart locks, security inspection equipment, networking products, computers, office equipment, televisions, air conditioners and other technology products.
We also provide consultation, system design, professional installation, configuration and after-sales technical support for homes, offices, shops, factories and other organizations.
We are committed to supplying genuine products from trusted brands and reliable sources. Product warranty, packaging and included accessories may vary depending on the brand and model. Please check the product page or contact us before ordering if you need confirmation about a specific product.
Select your preferred product, add it to the cart and complete the checkout process using your correct name, phone number and delivery address. You may also contact our team for assistance with product selection, quotation or bulk orders.
An order is considered confirmed after availability, price, payment requirements and delivery information have been verified by our team.
Yes. You can visit our showroom at:
Touch IT SolutionsWe recommend contacting us before visiting to confirm the availability and latest price of your preferred product.
Yes, we deliver selected products throughout Bangladesh. Orders within Dhaka may be delivered through our own delivery service or a designated courier partner. Orders outside Dhaka are generally delivered through third-party courier services.
Delivery availability may depend on the product’s size, weight, value and destination.
Delivery normally takes approximately 1–3 working days after order confirmation. However, delivery time may vary depending on product availability, destination, weather, public holidays and courier operations.
Our team will contact you if an unusual delay affects your order.
Delivery or courier charges may apply and are generally paid by the customer unless a specific free-delivery promotion is available. The charge is calculated according to the product’s size, weight, delivery location and courier requirements.
Additional loading or transportation charges may apply for oversized products or locations with special access requirements.
Cash on Delivery may be available for selected products and delivery locations. Some orders may require full or partial advance payment before confirmation, particularly for high-value, special-order or courier-delivered products.
Our team will confirm the applicable payment conditions before processing your order.
Available payment options may include cash, mobile financial services, bank transfer and supported online payment methods. Payment options can vary depending on the product, order value and delivery method.
Please use only the payment information officially provided by Touch IT Solutions and retain your payment confirmation.
Yes. Our technical team provides installation and configuration services for CCTV surveillance, access control, attendance systems, smart locks, networking and other security solutions.
Installation charges depend on the system design, number of devices, cabling requirements, site conditions and location. Contact us with your requirements to receive an assessment or quotation.
Yes. We provide customized quotations for offices, shops, factories, educational institutions, residential buildings and other projects. Share your preferred system, required quantity, site location and installation requirements with our sales team.
A site survey may be recommended when a project requires detailed planning or customized installation.
Warranty coverage depends on the product, brand and applicable supplier or manufacturer policy. Touch IT Solutions generally provides a seven-day replacement warranty for eligible manufacturing defects.
To make a warranty claim, you must retain the original invoice, product box, warranty sticker and all included accessories. Physical damage, misuse, liquid damage, unauthorized repair and missing warranty stickers may not be covered.
Read our complete Warranty Policy before submitting a claim.
A general warranty claim may take approximately 2–4 days after inspection. A brand or manufacturer warranty claim may take approximately 3–4 weeks. The actual processing time depends on the product, nature of the issue and service-center response.
Record a continuous unboxing video showing the sealed package, shipping label, product and all included items. If the product is damaged, incorrect or appears not to be genuine, contact us within 24 hours of receiving it.
Do not use, install or alter the product while your complaint is being reviewed. The unboxing video, invoice and original packaging may be required to process the claim.
A change-of-mind return may be considered only when the product remains unused, unopened and in its original sealed condition. An opened or used product cannot normally be returned for a change of mind.
Return shipping charges are generally paid by the customer and are non-refundable. All returns are subject to inspection and approval under our Refund and Return Policy.
An approved refund normally takes 7–14 working days to process. Refund timing may vary depending on the original payment method, bank or card provider. Delivery and return-shipping charges are generally non-refundable.
Yes. Product prices and availability may change because of supplier pricing, exchange rates, promotions or stock updates. An item shown on the website may become unavailable before an order is confirmed.
We will notify you if the price or stock status changes before processing the order. In such cases, you may accept an alternative product or request a refund of an eligible advance payment.
For product information, ordering, installation or after-sales support, you can contact us using the following options: